Fraud Awareness: Commitment to your Security

At Afrinet, we are dedicated to safeguarding our customers from fraud. We have implemented robust systems
to protect your money and ensure secure transactions. Below, we outline the key measures we take, examples of
fraud tactics, and practical tips to keep you safe.

What is Fraud?

Fraud involves dishonest schemes used by criminals to trick you into sharing your personal information or money.
These schemes often appear legitimate and are designed to deceive you.

Common Fraud Tactics and How to Avoid Them

Hoax SMS or Emails

Fraudsters send fake messages claiming to be from Afrinet to trick you into sharing your account details.

• Example: “You’ve won KES 100,000! Reply with your account details to claim.”
• Example: “Your account will be blocked unless you verify it now. Click this link.”

How to Spot Hoax SMS:

• Afrinet will never ask for your PIN, password, or OTP via SMS or email.
• Look out for spelling errors or suspicious links in the message.

How to Stay Safe: Ignore such messages and report them immediately to fraud@afrinet.africa.

Impersonation

Fraudsters may pose as Afrinet staff or agents to trick you into giving personal information.

• Example: A caller claiming to update your account and asking for your PIN.
• Example: A fake agent offering a promotion or cash reward for your details.

How to Stay Safe: Verify any request by contacting Afrinet directly through our official channels:
support@afrinet.africa, fraud@afrinet.africa.

Scams and Extortions

Criminals may use emotional or high-pressure tactics to trick you into sending money or sharing sensitive information.

• Example: Fake emergencies, like a relative needing urgent funds.
• Example: False promises, such as job offers requiring an upfront fee.

How to Stay Safe: Always verify the story before taking action. Do not send money to unknown accounts.

Fake Payment Confirmations

Fraudsters send fake receipts or alerts to trick you into thinking a payment has been made.

How to Stay Safe: Confirm all payments using the Afrinet app or by contacting us.

Phishing Links

Fraudsters use fake websites or links to steal your login details.

How to Stay Safe: Always type the Afrinet website address www.afrinet.africa directly into your browser. Avoid clicking on suspicious links.

How Afrinet Protects You

• Advanced Security Systems: Cutting-edge technology to monitor transactions and detect suspicious activity 24/7.
• Secure Account Setup: Verified onboarding to prevent unauthorized access.
• Education and Awareness: Regular updates about fraud tactics and tips to stay vigilant.
• Immediate Action on Reports: Our team investigates and secures your account promptly upon receiving a report.
• Collaboration with Authorities: Working with the Central Bank of Kenya and law enforcement to combat fraud.

Tips and Tricks to Stay Safe

• Never share your PIN or password, even with Afrinet staff.
• Verify transaction alerts to ensure they were initiated by you.
• Double-check SMS alerts for legitimacy.
• Avoid clicking on unknown links.
• Secure your devices with updates and antivirus software.
• Beware of offers that sound too good to be true.
• Only use official channels for Afrinet-related queries.

Reporting Fraud

If you encounter any suspicious activity, don’t hesitate to report it:

Email: fraud@afrinet.africa

Your Security is Our Priority

At Afrinet , we’re working around the clock to ensure your safety. We collaborate with the Central Bank of Kenya, law enforcement, and other stakeholders to combat fraud effectively.
Remember, your vigilance plays a crucial role in keeping your account secure. Together, we can stay one step ahead of fraudsters.
For more information, reach out to us directly.

Stay alert. Stay secure. Trust Afrinet!

Frequently Asked Questions

• 
  What steps does Afrinet take to secure my account?
  

  Afrinet employs multiple layers of security, including:

  • Real-time transaction monitoring.
  • Secure account verification during onboarding.
  • Alerts for unusual activity, such as multiple failed login attempts.

• 
  How can I verify if a communication is genuinely from Afrinet?
  

  All Afrinet communications come from verified email addresses, phone numbers, or SMS shortcodes. If in doubt, cross-check using our official website or helpline.

• 
  What types of fraud should I be aware of as an Afrinet customer?
  

  Common fraud types include:

  • Hoax SMS claiming you’ve won prizes or asking for sensitive details.
  • Scams and extortion involving fake emergencies or threats.
  • Impersonation of Afrinet staff asking for PINs or account details.

• 
  What are some advanced tricks fraudsters use?
  
  • Fake payment confirmations: Sending fake receipts or alerts to trick you into releasing goods or services.
  • Malware links: Sending harmful links that compromise your account.
  • Phone number swapping (SIM swap): Fraudsters may impersonate you to take over your mobile number and intercept OTPs.

• 
  How can I protect myself from impersonators?
  

  Always confirm the identity of anyone claiming to represent Afrinet by contacting our customer service. Avoid engaging with unknown numbers or individuals requesting personal details.

• 
  Can Afrinet detect fraud before it happens?
  

  While we use cutting-edge systems to flag suspicious activity, we also rely on customers to act as the first line of defense by being vigilant and reporting anything unusual.

• 
  How does Afrinet handle fraudulent transactions?
  

  When we identify fraudulent activity, we immediately:

  • Block the affected account to prevent further losses.
  • Investigate the case thoroughly.
  • Work with relevant authorities if necessary.

• 
  What should I do if I shared my PIN or password by mistake?
  

  Change your PIN or password immediately through the Afrinet app. Then, report the incident to Afrinet so we can secure your account. Monitor your account for unusual activity and report anything suspicious.

• 
  Is it safe to use Afrinet for large transactions?
  

  Yes, Afrinet employs advanced encryption and security protocols to safeguard transactions, regardless of their size. We recommend verifying transaction details and ensuring your devices are secure.

• 
  Does Afrinet contact customers to verify transactions?
  

  In rare cases, Afrinet may contact you to confirm transactions flagged as suspicious. However, we will never ask for sensitive information like your PIN or OTP.

• 
  Why does Afrinet emphasize not sharing PINs or OTPs?
  

  Your PIN and OTP are the keys to your account. Sharing them, even unknowingly, can give fraudsters full access to your funds. Afrinet staff will never ask for this information.

• 
  What resources does Afrinet offer to help me stay informed about fraud?
  

  Afrinet provides fraud awareness content on our website, app, and social media channels. We also offer regular updates about new fraud tactics and tips to protect yourself.

• 
  Does Afrinet compensate customers who fall victim to fraud?
  

  Afrinet handles fraud cases individually, and outcomes depend on the investigation. While we strive to protect every account, it’s important for customers to stay vigilant and follow security best practices.