Frequently Asked Questions

Afrinet is an e-money issuer platform licensed by the Central Bank of Kenya (CBK) that allows users to send, receive, and manage money securely through the Afrinet mobile app. At Afrinet we aim to become Africa’s gateway to the world. Afrinet seeks to connect Africa through the power of mobile money and bridging communities. This is rooted in the continent's unique identity and potential. Afrinet offers reliable, secure and real-time end-to-end payment processing, billing and reconciliations service provider, that supports instant payments both online and in-store.

To provide innovative payments solutions to everyone doing business in the digital economy.

To be a globally recognised company providing practical payments solutions.

• Integrity
• Teamwork
• Honesty, openness, and demonstrating mutual respect and trust in others.

Visit the Google Play Store, search for "Afrinet," and download the app.

Visit the Apple App Store, search for "Afrinet," and download the app.

You'll need the following:

• Your full name.
• A valid phone number.
• An official identification document (e.g., ID card, passport).

No, registering on Afrinet is completely free.

• Open the Afrinet app.
• Follow the prompts to fill in your personal details.
• Verify your identity as requested.
• Create a secure PIN to protect your account.

• Use a unique and strong PIN.
• Never share your PIN or personal details with anyone.

Ensure your phone number is correct and has an active network. If you still don’t receive the code, select "Resend Code" in the app.

No, each phone number can only be linked to one Afrinet account.

You can cash in by transferring funds from your M-PESA account to your Afrinet wallet.

• Log in to the Afrinet app.
• Go to the "Cash In" section.
• Follow the instructions provided for M-PESA transfers.

Yes, you can transfer funds to other registered Afrinet customers through the "Transfer Money" option in the app.

Yes, Afrinet allows you to send money to users registered with other mobile money operators, such as M-PESA.

• Log in to the Afrinet app.
• Go to the "Cash Out" section.
• Enter your M-PESA details and the amount to transfer.
• Confirm the transaction.

Yes, minimal fees may apply for certain transactions, such as sending money to other MMOs or cashing out. Fees are displayed in the app before you confirm a transaction.

• Open the Afrinet app and select "Forgot PIN."
• Follow the prompts to reset your PIN using your registered phone number.

Log in to the Afrinet app and go to the "Account Settings" section to update your personal information.

Yes, Afrinet uses advanced security measures, including data encryption and PIN authentication, to protect your account and transactions.

Immediately change your PIN and contact Afrinet Customer Support for assistance.

Afrinet adheres to data protection regulations to ensure your personal data is securely stored and only used for service delivery.

You can reach us through:

• The in-app "Support" feature.
• Email: support@afrinet.africa
• Phone: +254 759 122 222

Afrinet Customer Support is available 24/7 to assist you with your queries.

Currently, Afrinet services are only available in Kenya.

Download the Afrinet app on another device and log in using your registered phone number and PIN. Contact Customer Support to temporarily freeze your account if needed.

Yes, transaction limits are in place in accordance with Central Bank of Kenya regulations. These limits are displayed on the website.

Afrinet requires an internet connection to operate.